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What customers value most : how to achieve business transformation by focusing on processe taht touch your customers

フォーマット:
図書
責任表示:
Brown, stanley A,1946
出版情報:
New York : Wiley
形態:
xvi,304p ; ill. ; 24cm
著者名:
Brown, stanley A,1946  
書誌ID:
KB10163119
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